API Volume よくある質問

For a full list of FAQs about all aspects of our service, visit our support area

• ›Do you use machine translation?

   

  No. myGengo translation is all done by humans. The one exception is that developers can access machine translation via the API as a free service, however this is explicitly described as such.
   
  We use computer-assisted-translation (CAT) tools to speed up translation and ensure consistency, but the translation is done by a real person.

• ›Do you have account managers who I can stay in close contact with for my projects?

  Yes. For larger customers, we can assign a dedicated point of contact at myGengo who can handle your needs. Speak to us to find out more.

• ›What is the next step?

   

  If you just need a simple translation, use our Translate.Express order form to upload your document or text, and pay online via PayPal or credit card.
   
  If you’re a developer interested in using our API, check out our developer docs and Getting Started page to get an overview.
   
  If you are interested in our Translate.Embed or Translate.Extreme services, contact us to arrange a free demo.

• ›What is the difference between Extreme and Embed?

   

  Translate.Extreme is the service for high volume customers looking to leverage the myGengo API to create a direct connection and order large quantities of text without using a graphical user interface.
   
  Translate.Embed is for customers with a system such as a CMS or E-commerce platform, to embed a translation feature within the admin or control panel. This feature can order extremely high volumes of translation too.

• ›Can we use translation memory?

  Yes, we leverage translation memory to improve the efficiency and accuracy of translation, and can work with and modify existing files or create a new TMX file for your project. Talk to us about specific translation memory requirements.

• ›Can you offer custom services via Extreme?

  Yes, we can both help you with implementation of a workflow via Extreme and the API, and also provide specific extra services such as custom quality levels and subject-area testing. Contact us for more information.

• ›What formats can you support?

  We handle the following formats as standard, but can usually adapt to specific custom formats as required:

  JSON
  XML
  Office (Word, Excel, PPT)
  All language file formats (.Po, .Pot, Yaml, PHP, Ini etc)
  CSV
  TXT
   
  Contact us to find out about working with other formats.

• ›What are your payment methods and terms?

   

  For Translate.Express, String and API customers, you can pay via PayPal or credit card. Pay for your translation directly, or buy credits that you can use for multiple translations. For other services, we also accept wire transfer upon invoice for some customers.

• ›What languages do you support?

  Please view our Pricing and Languages page for the full list of translation languages that we support.